Weekly assignment done

In week 9, we talk over the chapter of ‘conflict management in groups’ during tutorial. First of all, conflict can be explained in various meanings. A conventional meaning of conflict is meant by a “striking force with force”, represents disagreement, discord and friction among people; interaction where words and actions are ‘unparalleled’ to produce frictional effect. Indeed, conflict is inevitable in our lives but to a significant degree we can negotiate to minimize conflict. Conflicts classified into four types which are interpersonal conflict, intrapersonal conflict, intergroup conflict and intragroup conflict.

Most of the time, people having interpersonal conflict to arouse a conflict, this includes pseudo-conflict, simple conflict and ego conflict to brought up a matter. Every one of us have different kind of personalities and therefore simple conflict is something unescapable, simple conflict appears when two people disagree each other, usually simple conflict happen when two persons knows what each other expected, but unable to fulfil that particular achievement.

Besides than that, we learned about some knacks of confrontation, which are

The most importantly, the best way to get rid any conflicts with others is to figure out a matter clearly before confront someone as this will ‘spoil the ship for a harporth of tar’. The best method of conflict management styles is negotiation. Negotiation is a both wins solution, and it usually benefits both sides.

For an instance, we were given a class material in class, a case example illustrated that Melissa took a certain financial risk in established her own business after a decade of experience. Her business specializes in offering training and consultancy services to business to enhance all aspects of communication. As her business expanded, she hired extra staffs for assistance. One of the staffs is Alice, a friend of Melissa whom worked with her previously; a problem has arisen upon hired Alice. Alice often does not fully perform her duties but in charge irrelevant duties in her role, such as corresponding with particular clients, discussing projects directly with clients and so on. This had brought up into dispute with other staffs, however Alice believes she is being helpful and thus she has the necessary expertise to do those works. The situation is tough because Alice does not take advice from Melissa as well and blamed Melissa for raises her problem which she acting beyond her defined role. And from this common yet explicit case, our group members chose to select ‘negotiation’ style as the best way to solve the complicated situation, we believe that by negotiation, it would improve relationship between Alice and Melissa, we proposed that Melissa should adjust the workload and roles of Alice based on her interests and lead Alice what she should do instead of using the quotation of ‘you always’ or ‘you never’ to minimize conflict.