Weekly summary 10 done!
Huay Ching, Ngoh
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Weekly summary 10: Processes of Emotion in
the Workplace
In week 10 tutorial, we learned about the chapter of dealing with
difficult emotions in our workplace, particularly our manager or boss’s
emotions that we hardly can face it by ourselves. We witnessed a meaningful and
useful video clip from Stephane Mitrano, a France associate consultant who specializes
in talking emotions at work, we learned about how to deal with a certain
individuals whom have emotional disturbance such as workplace psychopath. Not
every one of us are psychopaths, but certainly they are some numbers of
individuals out there are psychopath, generally they exist in high position
roles such as CEO, managers or even our bosses, and also, literally the numbers
of psychopaths in men outnumbered women three times more likely. They are those
who emotional manipulative, so it can be hard for us to deal with psychopaths as
they are the people who not really concern in others feeling. For an instance,
they can coerce their subordinates to done something they want to attain their
goals or intentionally cause harm to their employees with no empathy. However,
we learned that to deal with workplace psychopath; when they ask “How are you”,
the best way to response them is to smile naturally and tell them “Yes I am
good” or “Yes I am happy with my great weekend” and do not response agitatedly
in front of them, Rebecca urges this is the best way to solve conflicts when
dealing with exceptional employers.
Secondly, we learned to distinguish between rational thinking and
emotional thinking. ‘Rational thinking’ is defined by rationality made by us
when we face a dilemma whereas ‘emotional thinking’ means one’s emotions is
much heavier than his/her rationality when facing a situation. For an example, teachers
are emotional labour; we can conclude that primary school teacher facing
emotional labour content such as dealing with difficult children or children
with learning challenge. Hence, they are workers whom face ‘emotional thinking’
more than ‘rational thinking’. Besides than that, doctors and nurses also examples
of high professional employees who classified as ‘high emotional toll’ job. For
an instance, they will become emotional or panic when patient’s condition
getting worse or facing death. However, compared to other ordinary jobs, doctors
are high intellectual individuals who able to balance themselves between rationality
and emotional toll, so they are less likely to face emotional challenge as they
usually have high patience level.
At the end of tutorial session, we were given a fire note to
discuss about the decisions we make if there’s a bushfire occur; whether to
defend or evacuate. Most of us choose to defend in this situation, but when the
real situation occurs, many people tend to get panic when the bushfire happens,
that is why they lost their rationality. Certainly, it is not easy to overcome
exceptional challenges in our life, but support is really important when we face
inevitable situations.
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